Relieve Your IT Struggles: Unleash the Power of Managed IT Services for Seamless Resource Availability and Project Success!

January 1, 2024 ,
by Dan Goss
Managed Service Providers

Managed Service Providers such as Workspace IT can help you manage applications, end-user devices, VDI, IT infrastructure and more.

Is your IT infrastructure the source of more headaches than solutions? Are you struggling to maintain a fully trained IT workforce? Looking for ways to make your IT infrastructure more efficient?

Perhaps you’re also grappling with the costs of constant upgrades, patches, IT security measures, and hardware issues.

Any of this ring true?

Fortunately, expert help is on hand if you need it—and it doesn’t require new hires and a burgeoning payroll.

We’ve seen these issues for ourselves—in businesses of all shapes and sizes. In recent years, we’ve discovered that too many businesses are struggling to keep up with technological advances. Whether that’s because of a lack of resources or a lack of skills, the results are always the same: needless costs, low morale, inefficiencies and, in some cases, customer satisfaction issues.

Far too many businesses are taking a reactive approach to IT issues. They only fully address longstanding problems when “the computer says no”. And that’s a recipe for inefficiencies and various operational problems.

Rather than splurge on an unprecedented, profit-busting hiring spree, why not consider outsourcing your IT requirements?

Managed service providers such as Workspace IT can help you manage end-user devices, applications, VDIs, IT infrastructure and more. And contrary to popular belief, enlisting the help of a third party isn’t just the privilege of multinational corporations.

If you’re ready to take a proactive approach to your organisation’s IT infrastructure, keep reading to find out more.

What Are the Most Common IT Issues Facing Businesses Today?

The average business in the UK isn’t really set up to embrace the benefits of new technologies as they’re made available. Whether that relates to in-house skills, new Windows releases, remote working or application management , the results include needless waste, inefficiencies and low morale.

Managed IT service providers such as Workspace IT are there to plug the skills gap within IT workforces. They’re there to become an extension of in-house teams. They’re there to help businesses reduce the cost of maintaining IT infrastructure. Most of all, however, managed service providers work tirelessly to solve the most pressing problems facing businesses right now, including:

IT Workforce Issues

There should be a national college for the refresher training of the UK’s IT workforce. That’s because things change quickly and regularly in this wonderful industry of ours.

IT workforce issues such as low staff retention rates, spiralling costs and IT recruitment problems are holding businesses back.

Managers and business owners are, quite rightly, focusing on their customers, their staff and their everyday operations. And that doesn’t leave much time to tackle these pressing issues.

Scalability

As businesses grow, their dependency on increasingly complex and disparate IT infrastructure grows. But all too often, the skills, knowledge or resources to invest in IT simply aren’t there.

Companies are also too slow to react to downturns when it comes to their IT infrastructures. How do you scale back your IT infrastructure when demand temporarily dries up or the wider economy begins to struggle?

High Labour Costs

The cost of hiring IT talent in the UK has never been higher — and that’s before you even think about training and development costs. Rather than beefing up their IT skill set, companies are making do with what they’ve got.

Managing Increasingly Complex and Diverse Applications

Businesses have never had it so good when it comes to applications that make doing business easier and more cost-effective. But as more and more applications are added to IT infrastructure, the process of managing them becomes increasingly complex — and expensive!

Digital Workspace Management

Digital workspaces are changing the way the world works. The ability to log into a corporate IT workspace from anywhere in the world and turn a hotel room or beach bed into an office is great for morale, flexible working practices, and streamlining operations. However, a digital workspace that is not properly understood and managed can soon lead to a less-than-ideal user experience.

Managing Multiple Devices Around the Country (or the world!)

Remote, flexible working patterns are good for both employees and businesses. The ability to log in to a company system from a personal phone, laptop or tablet is liberating and cost-effective, but how do you manage issues such as IT security, patching and updates when so many devices are being used for access?

The good news is that there’s an answer to all of these common IT issues. So, before you chuck that problematic laptop out of your bedroom window, think about managed IT services as a way forward.

Rather than take on permanent, and costly, IT staff, tap into a pool of expertise — as and when you need it.

How Managed IT Companies Are Saving the Day

Managed service providers are a flexible, cost-effective alternative to permanent hires. Whether you need temporary assistance with a specific issue or an ongoing IT partner who’ll become an extension of your permanent team, help is available for a range of common issues facing UK businesses right now.

Building Skilled and Experienced IT Workforces

The top IT talent in the UK is in high demand. Unless you know where to look and how to entice that talent to your business, you’re at a disadvantage.

Skilled IT workforces don’t grow on trees — they need to be built, developed and retained over time. And who better to provide expert IT recruitment advice than IT professionals themselves?

But there’s a third way, and it involves making managed service providers your de facto IT department. This flexible and scalable approach means you don’t have to spend time, resources and effort on issues such as recruiting staff, retention initiatives and training.

When you need help, simply tap into your service agreement — and it’s right there for you. No recruiting, no training, no problem. And you get the added bonus of IT professionals who can seamlessly integrate into your existing team.

Providing Custom Application Management Services

You’ve embraced the future by leveraging the power of the latest applications. That’s great news! But this brave new world isn’t without its drawbacks. For example, who manages all of these applications? Your IT department. Your computer whiz kid? Brenda from accounts who’s good with computers?

With managed IT support in your corner, application management becomes easier and more effective than ever.

Maximise ROI

The primary benefit of partnering with a managed service provider is the ability to maximise the return on your investments. Buying all the latest software is a great start — but are you using it effectively?

Cut Costs

Managed IT services can help your company cut the cost of doing business. An IT partner’s ready-made network of contacts and vendor relationships can help you deliver lower pricing for your clients. And when they’re leveraged fully, these partnerships can offer up a range of IT options you’d never thought of.

Enhance IT Security

Application management specialists focus on enhancing the security of your applications by reducing the risk of data breaches and cyber threats. They ensure updates and patches are implemented on time and in full. And they’re always hunting down patching blind spots  — something you can learn more about from one of our previous blog posts "Remove VPN Dependancy and Make Patching Blind Spots a thing of the past".

Increase Efficiency

By offloading application management tasks to experts, your internal IT team — or those responsible for dealing with IT issues — can focus on more strategic initiatives. This improves operational efficiency and makes your customers very happy indeed!

Enhance Scalability

The right application management services allow organisations to scale their IT support and infrastructure quickly and seamlessly as they grow.

VDI Implementation

Virtual Desktop Infrastructure is changing the way businesses operate — and we’re all over it! The ability to host and manage virtual desktops on centralised servers facilitates remote working, long-distance collaborations, automated security management, enhanced disaster recovery and infrastructure scalability.

Here at Workspace IT, we leverage the full power of products such as Microsoft AVD, Citrix and VMware to boost the remote working capabilities of our clients.

Microsoft AVD

We use Microsoft’s cloud-based virtualisation service to give our clients the ability to create virtual Windows desktops that are accessible on a range of devices.

Citrix

The boffins at Workspace IT and there are a few of us, use Citrix to ensure our clients have secure access to their applications and content. We use it to facilitate access to applications such as web-based apps, virtual desktops and SaaS (software as a service) platforms.

VMware Horizon

VMware Horizon is a comprehensive digital workspace solution that allows you to manage applications on any device. VMware's digital workspaces allow centralised control over a range of IT assets, including applications and data.

End-User Device Management

We’re here to support IT users across your organisation. We understand that the typical business IT infrastructure these days involves a baffling combination of devices and applications.

Managing all these devices and their various needs is challenging for even the most hardened of managed IT service warriors, so leaving it to people with more important things on their plates isn’t always the best way forward.

Our end-user device managers can take care of everything from setting up devices to security monitoring and patching. We can secure access to various cloud-based services with the flick of a switch! OK, it’s a little more complicated than that, but our clients usually don’t want to know how the sausage is made.

By leveraging some powerful tools, we can offer your business a complete end-user device management solution.

Microsoft Intune

Microsoft Intune is a cloud-based endpoint management solution. In normal speak, this means it allows us to manage user access, simplify app and device management and enhance security for mobile and desktop devices — all from a central point.

Microsoft Configuration Manager

Microsoft Configuration Manager is an endpoint management tool that helps organisations manage devices, applications and servers. Here at Workspace IT, we use it to configure and maintain software, implement IT security measures and monitor management activities.

ManageEngine Endpoint Central

ManageEngine Endpoint Central is designed to help businesses manage and secure various endpoints in their network. The software provides tools for automating routine endpoint management tasks — enhancing system security and ensuring compliance with IT policies.

IGEL OS

IGEL OS is a purpose-built operating system designed for enterprise access to virtual environments. We use it to securely access SaaS-based services and digital workspaces because it’s simple, secure and efficient.

Discuss Your IT Struggles with an Experience Managed IT Services Provider

If you want to banish those dreaded IT struggles for good, we’d love the opportunity to talk you through our managed IT services. Give us a call on 0118 432 0017 for an initial chat. Alternatively, head to the Workspace IT contact page and complete the contact form.


Who Are Our Customers?

We have years of experience in a wide range of industries and our customers are all shapes and sizes and across all sectors such as Financial Services, Education, Manufacturing, Retail, the NHS, Police Forces and Local and Central Government.

Speak To An Expert

Every great collaboration with Workspace IT begins with a chat, so get in touch today to learn how we can improve your operations, save you money and future-proof your digital resources.

    Here's What Some of Our Clients Are Saying About Us.

    Mark Collis

    Outstanding!

    The help and support we have had from Workspace IT has been outstanding. The team have always been very friendly and approachable and we have been able to contact them whenever we needed their help. We will continue to work with this very professional team. Thanks all

    Mark Collis
    IT Support Team Leader
    North Tees and Hartlepool NHS Foundation Trust

    matt-hutchings

    Greatly Improved Service

    Since moving to the application provisioning process with Workspace IT we have been able to offer a greatly improved service to our customers and increase the capacity of the team to focus on other deliveries. Workspace IT fully understand our environment and how to interact with our users. They are an extension of our internal team and are highly experienced. Applications are now delivered faster and our users are kept well informed of progress along the way

    Matt Hutchings
    Technical Delivery Manager
    Premier Foods

    Andrew Codling

    Incredibly Impressed

    We're incredibly impressed by the level of support provided by Workspace IT. Their team are highly skilled, professional and genuinely care about our success. It's reassuring to know that we can rely on them whenever we need assistance.

    Andy Codling
    IT Director Zellis

    Metropolitan Gaming

    Extremely Responsive

    Workspace IT advised and assisted Metropolitan Gaming with our hybrid Cloud Citrix implementation. This included the set up and upkeep of base images, Citrix machine creation services and profile management. They have been accessible and responsive at all times. Through monthly service calls they’ve kept abreast of our requirements, listened to our feedback and have proved themselves a positive contributor to the services we provide.

    Jason Gorana
    IT Systems Manager
    Metropolitan Gaming

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